November 2010

TechnoLawyer: The Lunch Dividend

TechnoLawyer is running some columns I’ve written in its SmallLaw series. This is my latest. TechnoLawyer makes the columns public a week after release on the TechnoLawyer blog. You can get the content a week earlier by subscribing to SmallLaw via e-mail. I’ve been practicing law for 23 years, and I’ve been marketing since day one. It started [...]

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Is Your SEO Firm Destroying Your Reputation?

Running this site is pretty easy, with the exception of writing the articles. Taking care of the technical aspects of the site is simple. Responding to comments is fun. Updating plug-ins and tweaking the design is enjoyable. I like it all. One of the things I do is delete spam from the comments queue. Most [...]

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Sunday Funny: The Big D!

Courtesy of Damn You Auto Correct!

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The Worst Response to an Upset Client

The client is upset. Upset is normal in our line of work. Things happen, and they trigger reactions. The reactions are often out of proportion and irrational. That’s the deal with our clients. I’ve argued before that you should be thrilled to hear from an upset client. Sometimes clients get upset with you. It’s unfortunate [...]

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What Twitter Does Best for Me

I spend some time on Twitter. I keep up with my friends, and I keep half an eye on people I’ve come to know through the service. I’ve built a few relationships that I’ve taken offline and have enjoyed getting to know some new people. I had lunch a few weeks ago with a guy [...]

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Why Some Former Clients Don’t Refer

I was talking to a former client the other day, and she told me that her sister was getting divorced. I listened carefully and discovered that her sister was being represented by another firm in our area. I clumsily asked her why her sister hadn’t come to us. The former client seemed happy, and I couldn’t [...]

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Can You Get a Bad Review Removed from Google?

Let’s say a former client trashes you on your Google Places page. The client rips you a new one and tears you from limb to limb. Can you get Google to remove the review? What if it isn’t your client, but instead it’s your client’s spouse? Can you get Google to remove that review? Google [...]

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Do You Want Your Website Reviewed?

We’ve reviewed a family law website here before and given feedback, both positive and negative. It has become one of the most popular posts on the site, and many of you have requested that we do it again. Would you like your site reviewed? Can you take the heat? You’ll get some good feedback, but it [...]

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