From the category archives:

Clients

Is Your Computer Alienating Your Clients?

My dad was a lawyer in Miami. I used to visit his office and hang around. It was interesting.
I remember sitting in his office one day when his secretary, Thelma, came in and asked him about a note he had written to her. She was trying read it and couldn’t make out the handwriting. He [...]

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More Time in Relationship = Less Time in Recovery.

That’s not a math problem. It’s a formula for success in your practice. The more time you spend fostering your relationship with your client, the less time you’re going to have to spend when something goes wrong.
Things will, inevitably, go wrong. It’s the nature of the game. A judge will rule against you on a [...]

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Your Grandmother Was Right: Three Steps to Credibility

Did your grandmother ever say “They don’t care what you know until they know that you care”? I’m not sure that mine ever said that. The grandmother I spent the most time with was pretty busy playing bridge, smoking and trying to get me to eat carrots (because they were good for my eyes). But, [...]

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Stopping the Meldown Before it Starts

Client meltdowns are miserable. It’s painful to deal with the upset and get a client back on track. Trust is damaged and it’s hard to restore. Meltdowns stink.
Once it’s over and the relationship is patched up it’s worth taking a few minutes to reflect on the situation. Sometimes, not always, we can learn from the [...]

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