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You’ll Lose Employees As You Make Changes

Your people aren’t going to be happy with the changes. They’re not going to like it. You’re right to be aware of their concern. Change is difficult for your people. Some of them are happy with things exactly as they are now. You get it. You already know how hard it’ll be to get them …

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She Doesn’t Want to Disappear

She’s working in a medium-sized firm. She’s nervous. She’s feeling like an anonymous cog in a wheel, and she’s struggling to gain visibility within the firm or, more importantly, outside the firm. She feels like she’s invisible, and she’s worried about the future. Her firm, like many, has begun laying off lawyers—again. It was common …

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How to Take a Vacation

Some lawyers are good at taking vacations. Some aren’t. You know who you are. If you’re reading this from a mountaintop villa or an oceanfront condo, then you don’t need my help with taking time off. If you’re reading this in the courthouse or in your office, then you’re the person I’m talking to today. …

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Answers to All the Important Questions

Where do I get more clients? Should I quit my job? How do I get more visitors to my website? How do I keep my employees happy? What kind of employees should I hire? Should I use this practice management system or the other one? Should I outsource my bookkeeping? Do I need an associate? …

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Podcast: Are You Sabotaging Your Website?

The other day, I listened to a lawyer erupt over an appellate brief. Draft after draft, her associate isn’t delivering perfection. Frustration is driving her to the point where she wonders why she isn’t doing the work herself. A month prior, I spoke with the same lawyer. She was jazzed. She had found an inexpensive legal …

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When Getting Hired Is a Bad Thing

The lawyer excitedly explained that things were going great. Nearly everyone who comes in is hiring her. She’s doing the math, and about 90 percent of her consultations are turning into retainers. She’s got clients coming out of her ears. But I wonder whether her success is awesome or a sign of trouble. Yeah, don’t invite …

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Enough Already With the Law Firm Newsletters

I’m on the e-mail lists of quite a few law firms. I get their newsletters. Some of these folks go further and invest in sending printed copies of their product. I’ve got three newsletter mini-rants for you. Rant 1: Don’t Spam Don’t send me your newsletter if I didn’t sign up. I do, in fact, …

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Why Your Financial Reports Are Useless

“Print a P&L (profit and loss statement) for me,” I said. She’s quick with the laptop, and her Brother laser printer came to life. The single page slid right out. She had asked me to help her with the finances of her small firm. Apparently, she had thought things were going reasonably well, but she …

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Two Lawyers…Two Heart Attacks

Illness is horrible. I had a heart attack and quintuple bypass surgery when I was 37. We had two young children and a busy law practice, and the medical problem threw us for a loop. Thankfully, all has gone well since I recovered. I’m not alone in dealing with an illness. Things happen…bad things. It’s …

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Podcast: You’ve Got Mail

Mail is boring. It comes and it goes. There’s not much excitement. But our mail process is different, and it might give you some ideas. We work remotely, we’re paperless, and we outsource some of the processing to our team in the Philippines. In this short podcast, I’ll walk you through our process and explain …

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